Our online store is designed to provide you with a safe and secure environment to browse and purchase our products.
Most orders of in-stock items are shipped within two weeks. All products are shipped in a well-packaged container. All prints will be packed securely and shipped flat, unless otherwise noted. Large orders may be shipped in multiple boxes.
International shipping may take up to 6 weeks, depending on shipping method required.
Should you receive a damaged package, please email Karen Hsiao Fine Art Editions. Retain all original, damaged packing materials and we’ll arrange for a replacement. Please be careful when unpacking your orders, we are not responsible for damage occurring during the unpacking of the box.
If you’re not completely satisfied, email Karen Hsiao Fine Art Editions, or return your order in ORIGINAL CONDITION with a copy of the email confirmation letter and the reason for your return via insured mail within 30 days. All returns are subject to a 15% re-stocking fee.
All limited editions and originals are hand signed and numbered and come with a Certificate of Authenticity.
Karen Hsiao Fine Art Editions reserves the right to refuse service and/or limit quantities to anyone at our discretion.